This is a qualitative extension of the 5 Star category while quantitatively; the basic features are as of a 5 Star category. In a 5 Star Deluxe hotel, the comparative all round standard of service and amenities is of a very superior quality.

Five Star Category :-

General Features: The façade, architectural features and general construction of the building should have distinctive qualities of a luxury hotel of this category. The locality including the immediate approach and environs should be suitable for a luxury hotel of this category. There should be adequate parking space for cars. The hotel should have at least 25 lettable rooms (bedrooms), all with well appointed attached bathrooms with long baths or the most modern shower chambers, with 24 hours service of hot and cold running water.

All public rooms and private rooms should be fully air conditioned (except in hill stations where there should be heating arrangements) and should be well appointed with superior quality carpets, curtains, furniture, fittings, etc. in good taste. It would be advisable to employ the services of professionally qualified and experienced interior decorators of repute for this purpose.

There should be adequate number of efficient lifts in buildings of more than 2 stories including the ground floor, with 24 hrs service.

There should be a well designed and properly equipped swimming pool (except in hill stations). The Lobby, and ladies and gentlemen’s cloak rooms (should be well appointed) should be equipped with fittings and furniture of the highest standard.

Facilities:-

There should be a reception, cash and information counter attended to by qualified, trained and experienced personnel, conference facility in the form of one or more conference rooms/ banquet halls and private dining rooms. There should be a bookstall, a beauty parlor, a barber shop, a recognized travel counter, money changing and safe deposit facilities, left luggage room, florist and a shop for toilet requisites and medicines on the premises. There should be a telephone in each room and telephone for the use of guests and visitors and provision for relayed music in each room. There should be a well-equipped, well-furnished and well-maintained dining room/restaurant on the premises, and wherever permissible by law, there should be an elegant well-equipped bar/ permit room. The pantry and cold storage should be professionally designed to ensure efficiency of operation and should be well equipped.

Service:-

The hotel should offer both international and Indian cuisine and food and beverage service should be of the highest standards. There should be professionally qualified, trained, experienced, efficient and courteous staff in smart, clean uniform, and the staff coming in contact with guests should understand and speak English. The supervisory and senior staff should possess a good knowledge of English. It will be desirable for some of the staff to have knowledge of foreign languages, and staff knowing at least one continental language should be on duty at all times. There should be 24 hours service at the reception, for information and attending telephones. There should be provision for reliable laundry and dry cleaning services. House keeping at the hotel should be of the highest possible standard and there should be plentiful supply of good quality linen blankets, towels etc. Each bedroom should be provided with a vacuum jug/thermos flask with ice cold, boiled drinking water except where centrally chilled purified drinking water is provided. There should be a special restaurant / dining room with facilities for music and dancing.

FOUR STAR CATEGORY:

General Features : The façade, architectural features and general construction of the building should be distinctive and the locality including the immediate approach and the environments should be suitable for a hotel of this category. There should be adequate parking facility for cars. The hotel should have at least 25 lettable bedrooms, all with attached bathrooms. At least 50% of the bath rooms must have long baths or the most modern shower chambers, with 24 hours service of hot and cold running water. All public rooms and private rooms should be fully air conditioned (except in hill stations where there should be heating arrangements) and should be well furnished with carpets, curtains, furniture’s, fittings etc., in good taste. It would be advisable to employ the services of professionally qualified and experienced interior decorators of repute for this purpose. There should be adequate number of efficient lifts in buildings of more than two stories including the ground floor. There should be a well-appointed lobby and a cloak room for ladies and gentlemen, equipped with fittings of the standard of a hotel of this category.

Facilities:-

There should be a reception, cash and information counter attended to by trained and experienced personnel. There should be a bookstall, travel counter, money changing and safe deposit facilities and a left luggage room on the premises. There should be a telephone in each room and telephones for the use of guests and visitors, provision for a radio or relayed music in each room. There should be a well-equipped, well-furnished and well-maintained dining room/ restaurant on the premises, and wherever permissible by law, there should be an elegant well equipped bar/ permit room. The kitchen, pantry and cold storage should be professionally designed to ensure efficiency of operation and should be well equipped.

Services:-

The hotel should offer both international and Indian Cuisine; food and beverage service should be of the highest standards. There should be professionally qualified, trained, experienced, efficient and courteous staff in smart, clean uniform, and the staff coming in contact with guests should understand and speak English. The supervisory and senior staff should possess a good knowledge of English. It will be desirable for some of the staff to have knowledge of foreign languages and staff knowing at least one continental language should be on duty at all times. There should be 24 Hours service for reception, information and attending telephones. There should be provisions for reliable laundry and dry cleaning services. House keeping at the hotel should be of the highest possible standard and there should be plentiful supply of linen, blankets, towels, etc., of good quality available. Similarly, the cutlery and glassware should be provided along with a vacuum jug/ thermos flask with ice-cold, boiled drinking water. There should be a special restaurant/ dining room where facilities for music and dancing are provided.

THREE STAR CATEGORY:

General Features:-

The architectural features and general construction of the building should be of a very good standard and the locality including the immediate approach and environs should be suitable for a good hotel, and there should be adequate parking facilities for cars. The hotel should have at least 20 lettable bedrooms, all with attached bathrooms with bathtubs and/shower and should be modern in design and equipped with fittings of a good standard, with hot and cold running water. At least 50% of the bedrooms should be air-conditioned (except in hill stations where there should be heating arrangements in all the bedrooms, dining rooms, restaurants and lounge) and the furniture and fittings such as carpet, curtains etc, should be of a good standard and design and purpose. There should be adequate number of lifts in buildings with more than two stories including the ground floor, and well appointed lounge and separate cloak room for ladies and gentlemen, equipped with fittings of good standard.

Facilities:-

There should be a reception and information counter attended by qualified and experienced staff, a bookstall, recognized travel counter, money changing and safe deposit facilities on the premises. There should be a telephone in each room except in seasonal hotels where there should be a call bell in each room and a telephone on each floor for the use of the hotel guests and a telephone for the use of guests and visitors to the hotel. There should be a well-equipped and well-maintained air-conditioned dining room/ restaurant and wherever permissible by law, there should be a bar/ permit room. The kitchen, pantry and cold storage should be clean and organized for maximum orderliness and efficiency.

Service:-

The hotel should offer good quality cuisine - Indian as well as Continental and the food and beverage service should be of a good standard. There should be qualified, trained, experienced, efficient and courteous staff in smart, clean uniforms and the supervisory staff in contact with guests should understand English. There should be provision for laundry and dry cleaning service. Housekeeping at the hotel should be of a good standard and there should be adequate supply of linen, blankets, towels etc., of good quality. Each bedroom should be provided with a vacuum jug/thermos flask with cold/boiled drinking water.

TWO STAR CATEGORIES: -

The building should be well constructed and the locality and environment including the approach should be suitable for a good hotel. The hotel should have at least 10 lettable bedrooms of which at least 75% should have attached bath rooms with shower, or a bathroom for every four of the remaining rooms. All bathrooms should have modern sanitation and running cold water with an adequate supply of hot water, soap and toilet paper. 25% of the rooms should be air-conditioned (except in hill stations where there should be heating arrangements in all the rooms) and all the rooms should be properly ventilated, clean and comfortable with all the necessary items of furniture. There should be a well-furnished lounge.

Facilities: -

There should be a reception counter with a telephone. There should be a telephone or call bell in each room and a telephone on each floor unless each room has a separate telephone. There should be a well-equipped and well- maintained air-conditioned dining room/restaurant, serving good, clean, wholesome food and a clean, hygienic and well-equipped kitchen and pantry.

Service:-

There should be experienced, courteous and efficient staff in smart and clean uniforms. The supervisory staff in contact with guests should understand English. There should be provision for laundry and dry cleaning service. House keeping at the hotel should be of a good standard and clean and good quality linen, blankets, towels etc., should be provided. Similarly, crockery and glassware should be of a good quality.

ONE STAR CATEGORY: -

General features: -

The general construction of the building should be good and the locality and environs including immediate approach should be suitable. The hotel should have at least 10 lettable bedrooms of which at least 25% should have attached bathrooms with a bathroom for every four of the remaining rooms. At least 25% of the bathrooms should be western style.

All bathrooms should have modern sanitation and running cold water with an adequate supply of hot water, soap and toilet paper. The rooms should be properly ventilated and should have clean and comfortable furniture.

Facilities:-

There should be a reception counter with a telephone and a telephone for the use of guests and visitors. There should be a clean and modern toilet, well equipped dining room/restaurant serving clean wholesome food and well- equipped kitchen and pantry.

Service:-

There should be experienced, courteous and efficient staff in smart and clean uniforms and the senior staff coming in contact with guests should possess a working knowledge of English. House keeping at the hotel should be of a good standard and clean and good quality linen, blankets, towels, etc., should be supplied. Similarly, crockery, cutlery and glassware should be of good quality.